Refund policy

Last updated: 2/4/26

Thank you for shopping with us. If you are not completely satisfied with your purchase, we’re here to help.

Returns

You have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it

  • Be in the original packaging

  • Include a receipt or proof of purchase

Certain items are non-returnable, including but not limited to:

  • Gift cards

  • Clearance or final sale items

  • Personalized or custom-made products

Return Process

To initiate a return, please contact us at eagleandivy25@gmail.com with your order number and reason for return. Once your return is approved, you will receive instructions on how and where to send your item.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

Returned items should be sent to:

141 Route 130 S #336
Cinnaminson, NJ 08077

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original method of payment

  • Refunds may take 5–10 business days to appear, depending on your payment provider

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 days of delivery at eagleandivy25@gmail.com with photos of the issue so we can resolve it promptly..

Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account again

  • Contact your credit card company

  • Contact your bank

If you’ve done all of this and still have not received your refund, please contact us at eagleandivy25@gmail.com.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:

Email: eagleandivy25@gmail.com
Address: 141 Route 130 S #336, Cinnaminson, NJ 08077